D&L Garage Doors(888) 641-5060

Privacy Policy

Last Updated: October 02, 2025

At D&L Garage Doors, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, online AI-powered estimator, and related services (collectively, the "Services"). We operate in Oregon, Idaho, and Washington, with offices at 6701 SE Foster Rd, Suite #D, Portland, OR 97206 and 3800 West Chinden Blvd, Boise, ID 83714. We are licensed as follows: Oregon CCB #194109, Washington LNI #DLGARGD820CF, Idaho RCE #42914. If you do not agree with this policy, please do not use our Services. This policy may be updated from time to time—please check back for changes.

Information We Collect

We collect information you provide directly, such as when you use our online estimator, request a quote, schedule services, or contact us. This may include:

  • Personal identifiers: Name, email address, phone number, mailing address, and ZIP code.
  • Service details: Garage door type, model, issue descriptions, location, and preferences.
  • AI interaction data: Inputs to our AI estimator (e.g., problem descriptions, location), session logs, and responses for improving accuracy.
  • Payment information: Processed securely via third-party providers (we do not store full card details).
  • Usage data: Automatically collected via cookies and similar technologies, including IP address, browser type, device information, pages visited, and time spent on site.

We do not collect sensitive personal information unless necessary for services, and we never collect information from children under 13 knowingly.

How We Collect Information

Information is collected through forms on our site, AI estimator interactions, phone/email communications, and automated tools like cookies. For AI tools, data is collected during sessions to generate estimates but is not used for training models without explicit consent.

How We Use Your Information

We use your information to:

  • Generate estimates and provide services, including AI-powered rough approximations.
  • Contact you via email, phone, text (including automated messages), or mail for service-related communications, appointments, and support.
  • Improve our Services, including analyzing aggregated, anonymized data to enhance AI accuracy and site performance.
  • Send promotional materials or newsletters (with your consent; opt-out available).
  • Comply with legal obligations, prevent fraud, and resolve disputes.

For AI-specific uses, see our AI Disclosure & Transparency Policy. We do not use your data for automated decision-making that affects your rights—all final decisions are made by human technicians.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share it with:

  • Service providers: For operations like email delivery, payment processing, scheduling, or AI hosting, under strict confidentiality.
  • Affiliates: Within D&L entities for service fulfillment.
  • Legal purposes: To comply with laws, respond to subpoenas, or protect rights/safety.
  • Business transfers: In mergers, acquisitions, or asset sales.

We require all third parties to respect your privacy and use data only for specified purposes.

Data Security

We implement industry-standard measures like encryption, access controls, and regular audits to protect your data. However, no internet transmission or storage is 100% secure—we cannot guarantee absolute security. Use of our Services is at your own risk, and we are not liable for unauthorized access beyond our reasonable control.

Data Retention

We retain personal information only as long as necessary for the purposes described (typically 7 years for legal/compliance reasons) or until you request deletion. AI session data is retained briefly for service continuity and then anonymized or deleted.

Cookies and Tracking Technologies

We use cookies for functionality, analytics, and personalization. You can manage preferences via browser settings, but this may limit features like AI estimator sessions. We may use third-party analytics (e.g., Google Analytics) that collect anonymized data.

Third-Party Links

Our site may link to external sites (e.g., manufacturers). We are not responsible for their privacy practices—review their policies.

Your Privacy Rights

Depending on your location, you may have rights under laws like CCPA/CPRA (for California residents) or similar state laws:

  • Access: Request details of your data.
  • Correction: Update inaccurate information.
  • Deletion: Request removal (subject to exceptions).
  • Opt-out: Of sales (we don't sell data) or marketing.
  • Non-discrimination: For exercising rights.

To exercise rights, contact us. We respond within 45 days (extendable). Verify identity for requests.

Children's Privacy

Our Services are not for children under 13. We do not knowingly collect their data—if we do, we delete it promptly. Parents: Contact us with concerns.

International Users

Our Services are US-based. If outside the US, your data transfers to the US, where laws may differ. By using Services, you consent.

Changes to This Policy

We may update this policy—changes effective when posted. Continued use constitutes acceptance.

Contact Us

For questions or requests: Call (888) 641-5060, email info@dl.company, or mail to 3800 West Chinden Blvd, Boise, ID 83714. See also our Terms of Service and AI Disclosure.

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