AI Disclosure & Transparency Policy

At D&L Garage Doors, we are committed to transparency in our use of artificial intelligence (AI) technology. This disclosure explains how we use AI in our online estimator tool, its limitations, and important disclaimers to protect both you and our business. We strive to provide helpful, accurate information while acknowledging that AI is a tool with inherent limitations. This policy may be updated periodically to reflect changes in technology, regulations, or our practices—please check back for the latest version.

How Our AI-Powered Estimator Works

Our online estimator uses artificial intelligence technology combined with real-world pricing data from thousands of completed garage door repairs and installations across Oregon, Idaho, and Washington. The AI analyzes your provided details, such as location, door type, and issue description, to generate a rough estimate range.

Data Sources

The AI system draws from historical job data, current market conditions, regional pricing variations, manufacturer specifications, and general 2025 industry trends to create tailored estimate ranges. We do not use your personal data to train the AI model; it is processed solely for generating your individual estimate.

AI Limitations and Potential for Errors

Like all AI tools, our estimator is not infallible and can occasionally produce inaccurate, incomplete, or misleading results due to limitations in current AI technology, incomplete user input, or unforeseen variables. For example, it may not fully account for unique site conditions, hidden damage, or custom requirements that only an on-site inspection can reveal. AI "hallucinations" (fabricated or incorrect outputs) are possible, though we mitigate this through data validation and human review processes. Always verify AI-generated information with a professional before making decisions.

Estimate Accuracy and Non-Binding Nature

While our AI aims to provide helpful and reasonably accurate estimates based on the information you provide, these are rough approximations only and are not final quotes, guarantees, or binding agreements. Final pricing may vary depending on on-site conditions, exact hardware requirements, material costs, labor needs, taxes, or unforeseen complications discovered during inspection. Estimates are valid for a limited time (typically 30 days) and subject to change based on market fluctuations or additional requests. A diagnostic fee of $89 applies to on-site visits and is credited toward approved repairs.

Human Oversight and Decision-Making

We do not rely on AI for automated decision-making that affects your rights or services. All estimates are reviewed by our licensed, experienced technicians to ensure accuracy and appropriateness. The AI serves as a preliminary tool for instant pricing transparency, but human expertise guides all final recommendations, pricing, installations, and repairs. Our technicians will conduct a free on-site assessment to provide a precise, tailored quote.

Liability Disclaimer

By using our AI estimator, you acknowledge its limitations and agree not to rely solely on the generated estimates for any important decisions, financial planning, or actions. D&L Garage Doors, its affiliates, and employees shall not be held liable for any inaccuracies, errors, omissions, or consequences arising from the use of the AI tool, including but not limited to financial losses, property damage, or delays. We disclaim all warranties, express or implied, regarding the estimator's accuracy, completeness, or fitness for a particular purpose. Use of this tool is at your own risk, and we encourage consulting with our professionals for verified advice.

Privacy & Data Use

Information you provide to the estimator (such as contact details, location, and issue descriptions) is used solely to generate your estimate, facilitate service-related communication, and schedule appointments if requested. We do not sell, share, or disclose your data to third parties except as required for service fulfillment (e.g., with licensed technicians) or by law. Your data is protected in accordance with industry standards and is not used to train AI models without explicit consent. For full details, see our Privacy Policy. We comply with relevant data protection regulations, such as those in Oregon, Idaho, and Washington.

Ethical AI Practices

We are committed to responsible AI use, including regular audits of the system for bias, accuracy, and performance. We do not use AI in ways that could discriminate or harm users. Feedback on the estimator helps us improve—please share any concerns.

Questions?

If you have questions about how our estimator works, AI limitations, this disclosure, or your specific garage door needs, contact a licensed technician at (888) 641-5060 or email us. We're here to help with no pressure or obligation.